Terms and Conditions
Last Updated: 20-11-2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between Nicola Franchini, operating as veno.es (“Provider”, “we”, “us”, or “our”), a freelancer with tax residence in Spain (NIF: Y3864707P), and you (“User”, “Customer”, or “you”).
By purchasing, downloading, installing, copying, or otherwise using any software, plugin, extension, or digital product available on this website (collectively, the “Software“) or accessing our SaaS services, you agree to be bound unconditionally by these Terms. If you do not unconditionally agree to all of the terms of this Agreement, you are not authorized to and may not download, install, copy, or use any of the Software.
This Agreement becomes effective at the moment you acquire the Software from our site, receive it through email or on data medium, or by any other means. We reserve the right to make reasonable changes to the terms of this Agreement and impose its clauses at any given time.
All parts of the Software, including but not limited to algorithms, PHP code, JavaScript code, CSS code, texts, images, designs, ideas, concepts, visual screens/layouts, or processes, are subject to this License, unless otherwise explicitly stated (e.g., GPL portions).
1. SERVICE DESCRIPTION AND LICENSE GRANT
1.1. The Software. We provide digital software solutions, including but not limited to WordPress plugins and SaaS (Software as a Service) integrations. The specific features of each product are described on their respective product pages on this website.
1.2. License Grant.
* GPL Compatibility: To the extent the Software is designed for the WordPress platform, the PHP code portions are distributed under the GNU General Public License v3 (or later), in compliance with WordPress.org guidelines.
* Proprietary Content & SaaS: All non-GPL code, assets, styles, cloud-based services, API keys, and proprietary algorithms associated with the Premium features, as well as the underlying ideas, concepts, visual screens/layouts, or processes, remain the exclusive intellectual property of the Provider.
* Usage License: Subject to your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the Software (including Premium features, automatic updates, and support services where applicable) on the number of installations (sites) explicitly permitted by the specific license plan you purchased. The specific number of allowed installations for each license type is detailed on its respective product page on veno.es. You are not allowed to use the Software on more installations or create more copies of the Software than your purchased license plan expressly permits. For each installation exceeding the limit of your valid license, a separate, appropriate license is enforced and required.
* Free Products: For free products available on veno.es, you are generally permitted to distribute them, but you are not allowed to create a business with them or resell them.
1.3. License Restrictions and Prohibitions.
* You are not allowed to sell, distribute, transfer, sub-license, or resell any part or the whole of the Software, its source code, or documentation to anyone, unless you obtain explicit prior written permission from veno.es / Nicola Franchini.
* You must not put the Software on the internet for distribution purposes (beyond what is necessary for your licensed usage).
* You are prevented from reproducing a part or whole of our copyrighted source code, proprietary content, ideas, concepts, visual screens/layouts, or processes in any other software or product.
* You must not reverse-engineer, decompile, or disassemble the Software, or incorporate the Software in any work created for resale.
* All copyright and permission notices contained within the Software must be retained at their original place and may not be removed or altered.
2. SUBSCRIPTIONS AND PAYMENTS
2.1. Pricing and Currency. Prices for the Software are displayed on the respective product pages and/or the checkout summary. The specific currency (e.g., USD, EUR) will be clearly indicated prior to the completion of the payment. We reserve the right to modify prices at any time. Price changes will not affect active subscriptions until their renewal date. Unless otherwise stated, prices may exclude applicable taxes (such as VAT/IVA), which will be calculated and added at checkout based on your billing address and local regulations.
2.2. Automatic Renewal. IMPORTANT: Unless otherwise stated on the product page, subscriptions are billed in advance on a recurring basis (e.g., annually). Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account dashboard before the renewal date.
2.3. Cancellation. You may cancel your subscription at any time. Cancellation will take effect at the end of the current paid period. You will retain access to support and updates until that date.
3. REFUND POLICY AND RIGHT OF WITHDRAWAL
3.1. Waiver of Right of Withdrawal (EU Consumers). Since the Software constitutes digital content not supplied on a tangible medium, and the execution (download, license activation, or API access) begins immediately upon purchase: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU LOSE YOUR RIGHT OF WITHDRAWAL (the statutory 14-day cooling-off period) once the download or activation process has started.
3.2. Refund Policy. Notwithstanding the above, we offer a 30-day money-back guarantee for the initial purchase if the Software does not function as technically described and our support team cannot resolve the issue. Refunds are not granted for “change of mind” or feature requests.
4. SUPPORT AND UPDATES
4.1. Availability. Support and automatic updates are available only to Users with an active, paid license key or subscription.
4.2. Scope. Support covers technical issues directly related to the Software’s codebase or SaaS connectivity. It does not cover:
* Customization or modification of the code by you or a third party. If there is any change in the original code provided to you by veno.es, the support and guarantee become null and void.
* Issues caused by third-party plugins, themes, or hosting environments.
* General WordPress training.
5. DATA PROTECTION (GDPR)
5.1. Roles.
* You (the User) act as the Data Controller for any personal data of your own customers/subscribers that is collected, stored, or managed through the use of our Software.
* We (the Provider) act as the Data Processor only regarding the processing of such data on our SaaS infrastructure (if applicable to the specific Software used).
5.2. Data Processing Agreement (DPA). To the extent our Software processes personal data on your behalf, such processing is governed by our Data Processing Agreement (DPA), which is incorporated into these Terms by reference.
5.3. Privacy Policy. For information regarding how we handle your personal data (billing info, account details), please refer to our Privacy Policy. Effective license shall legally allow veno.es to add you to our software user list.
6. TERM AND TERMINATION
6.1. User Termination. You are free to terminate this License from your end at any given time by destroying all copies of the Software in your possession. However, in such cases, any amount paid by you for the Software will not be refunded.
6.2. Provider Termination. Without prejudice to any other rights, veno.es may terminate this License at any time if you fail to comply with the terms and conditions of this License. In such an event, it constitutes a breach of this Agreement, and your license to use the Software is immediately revoked. You must then destroy all copies of veno.es products in your possession.
6.3. Consequences of Breach. Any licensee found using the Software in any way after termination due to breach of this Agreement, or infringing our copyrights, is legally bound to pay reasonable attorney fees to veno.es for recovering damages and enforcing its rights.
7. DISCLAIMER OF WARRANTIES (“AS IS”)
THE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR SPECIFIC REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOU ASSUME FULL RESPONSIBILITY FOR THE SELECTION, INSTALLATION, AND USE OF THE SOFTWARE.
8. LIMITATION OF LIABILITY
8.1. Exclusion of Indirect Damages. IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SOFTWARE.
8.2. Limitation of Amount. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER’S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
8.3. User Responsibility. You are solely responsible for:
* Verifying the compatibility of the Software with your system.
* Creating regular backups of your website and database before installing or updating the Software.
* Complying with all applicable laws (including GDPR) regarding the data you manage using the Software.
9. GOVERNING LAW AND JURISDICTION
9.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of Spain.
9.2. Jurisdiction.
* B2B (Business Users): Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife, Spain.
* Consumers: If you are a consumer as defined by EU law, nothing in these Terms affects your statutory rights to bring legal proceedings in your place of residence.
10. CHANGES TO THESE TERMS
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Software after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Software.
11. CONTACT INFORMATION
For any questions regarding these Terms or the Software, please contact us at: info[at]veno.es