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Veno Store

PRIVACY POLICY

Last Updated: 20-11-2025

Nicola Franchini (“Provider”, “we”, “us”, or “our”), a freelancer with tax residence in Spain (NIF: Y3864707P), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase our Software, use our SaaS services, or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. DATA CONTROLLER

The entity responsible for processing your personal data under the General Data Protection Regulation (GDPR) is:

  • Name: Nicola Franchini
  • Tax ID (NIF): Y3864707P
  • Address: [Insert your full fiscal address here]
  • Email: info@veno.es

2. TYPES OF DATA WE COLLECT

We collect several types of information for various purposes to provide and improve our service to you:

  • Identity & Contact Data: Name, surname, email address, and username.
  • Billing & Tax Data: Billing address, company name, VAT/Tax ID number. This is required to comply with Spanish tax regulations (IVA/Invoice laws).
  • Payment Data: We use Stripe as a third-party payment processor. We do not store your credit card details on our servers. All payment information is processed directly by Stripe via their secure Elements/Iframe technology. Stripe provides us with encrypted tokens and limited information (such as the last 4 digits of your card and expiration date) to manage your subscription.
  • Technical & Usage Data: IP address, browser type, device information, and data on how you interact with our website (via cookies) or how the Software communicates with our API for license validation.

3. LEGAL BASIS FOR PROCESSING

We process your data based on the following legal grounds:

  1. Performance of a Contract: Processing is necessary to provide the Software, manage your subscription, and provide technical support.
  2. Legal Obligation: We must process billing data to comply with Spanish accounting and tax laws.
  3. Legitimate Interest: To improve our products, ensure the security of our SaaS infrastructure, and prevent license fraud.
  4. Consent: For sending marketing communications (newsletters), provided you have explicitly opted in.

4. HOW WE USE YOUR DATA

We use the collected data to:

  • Process your transactions and manage your account.
  • Validate license keys and provide automatic software updates.
  • Respond to support requests and technical inquiries.
  • Send administrative information (e.g., renewal reminders, changes to terms).
  • Comply with legal obligations (issuing invoices and tax reporting).

5. DATA RETENTION

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy:

  • Account data: Retained as long as your account is active.
  • Billing data: Retained for a minimum of 5 years to comply with Spanish tax law (Ley General Tributaria).
  • Technical logs: Retained for a short period (usually 30-90 days) for security analysis, unless needed for legal evidence.

6. RECIPIENTS OF YOUR DATA (THIRD PARTIES)

We do not sell your data. We share data only with trusted service providers necessary for our operations:

  • Stripe (Payment Processor): To handle payments and subscriptions.
  • Hosting Providers: Where our website and SaaS databases are located (servers within the EU).
  • Email Service Providers: To send transactional emails and newsletters.
  • Tax Authorities: The Spanish Agencia Tributaria (AEAT) for mandatory tax reporting.

7. INTERNATIONAL TRANSFERS

Some of our service providers (like Stripe or email platforms) may be based outside the European Economic Area (EEA), primarily in the USA. When this occurs, we ensure that the transfer is protected by Standard Contractual Clauses (SCCs) approved by the European Commission or other legal safeguards to ensure a level of data protection equivalent to the GDPR.

8. YOUR DATA PROTECTION RIGHTS

As a resident of the EEA/Spain, you have the following rights:

  • Right of Access: Request a copy of your personal data.
  • Right of Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of data when it is no longer needed (subject to legal retention requirements).
  • Right to Restriction of Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.

To exercise these rights, please contact us at info@veno.es. You also have the right to lodge a complaint with a Data Protection Authority, specifically the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

9. COOKIES

Our website uses cookies to manage sessions, remember your preferences, and analyze traffic. You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By visiting the Legal Notice on our website.