{"id":411,"date":"2026-02-23T09:36:11","date_gmt":"2026-02-23T09:36:11","guid":{"rendered":"https:\/\/veno.es\/shop\/?page_id=411"},"modified":"2026-06-24T23:40:22","modified_gmt":"2026-06-24T23:40:22","slug":"support","status":"publish","type":"page","link":"https:\/\/veno.es\/shop\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n
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Questions?
We’re here<\/mark>.<\/h1>\n\n\n\n

Veno Store Support<\/strong> hub.
With over 12 years as an Envato Elite Author and a 100% 5-star rated portfolio,
we take both our software and our customers seriously.<\/p>\n<\/div>\n\n\n\n

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Before you write \u2014 we might already have the answer.<\/h2>\n\n\n\n
What\u2019s included with my purchase?<\/mark><\/strong><\/summary>\n

Every paid license includes access to the plugin, automatic updates, and technical support for the duration of your active subscription. The number of allowed installations varies by plan; therefore, we recommend checking the individual product page for specific details.<\/p>\n<\/details>\n\n\n\n

Do you offer a refund?<\/mark><\/strong><\/summary>\n

Yes. We offer a 30-day money-back guarantee on any initial purchase if the software does not perform as technically described and our support team is unable to resolve the issue. However, please note that refunds are not granted for renewals or a simple change of mind.<\/p>\n<\/details>\n\n\n\n

Can I use a plugin on multiple sites?<\/mark><\/strong><\/summary>\n

It depends on the license tier you choose. Specifically, each product page lists the available plans along with the corresponding number of allowed installations to help you find the right fit.<\/p>\n<\/details>\n\n\n\n

Is there a free version I can try first?<\/mark><\/strong><\/summary>\n

We want you to be fully confident that our software meets your needs before making a purchase. Therefore, we offer several ways to evaluate our products:<\/p>\n\n\n\n

Free Versions<\/strong><\/h4>\n\n\n\n

Some of our plugins have “Lite” versions available on WordPress.org<\/strong>. Additionally, you can find the links and a detailed comparison between Free and Pro features on the individual product pages.<\/p>\n\n\n\n

Live Frontend Demos<\/strong><\/h4>\n\n\n\n

We provide interactive Live Previews<\/strong> for the majority of our products. This allows you to experience the interface exactly as your users would, testing the layout, responsiveness, and core functionality in real-time.<\/p>\n\n\n\n

Administration Previews<\/strong><\/h4>\n\n\n\n

Understanding the management side is crucial. We provide this in two ways:<\/p>\n\n\n\n